Refunds and Returns Policy
1. Medicinal Returns Legislation
Under UK legislation (Consumer Contracts Regulations exemption), prescription and over-the-counter medicines cannot be returned or refunded once dispatched. This regulatory measure guarantees that every treatment supplied by Med Express UK has been stored under strict pharmaceutical temperature controls.
2. Cancellations Before Dispatch
If you wish to cancel an order, you must inform us immediately before your consultation is completed and the order is handed to our courier. Once a prescriber has issued a prescription or the package has been dispatched, orders cannot be cancelled or refunded.
3. Damaged or Incorrect Goods
In the unlikely event that your delivery arrives damaged, defective, or incorrect, please notify our patient care team within 48 hours of receipt at info@med-expressuk.co.uk. Provide photographs of the damaged transit box and prescription package to receive a free replacement or clinical credit.
4. Safe Disposal of Returned Medicines
If you wish to dispose of unused medication, you can return them to Med Express UK or any local community pharmacy for safe medical destruction free of charge.